Lead Business Analyst - CIB Performance Management

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

• We are looking for a senior analytics professional to join our Performance Analytics & Management team. The individual will play a pivotal role in shaping insights for senior management across various business domains - including process performance, organizational design, capacity, risk, financials, and client outcomes

Strategy

The ideal candidate will be comfortable navigating complex data environments, leading strategic analysis, and communicating insights that drive informed decision-making. They will work closely with senior leadership, cross-functional stakeholders, and transformation teams to support business growth, efficiency, and operational excellence.

Analytical Leadership

Lead end-to-end development of business analytics for strategic and operational decision-making

Translate business challenges into structured analytical problems and solutions

Provide actionable insights on performance, productivity, process efficiency, and workforce capacity

Stakeholder Engagement

Engage with senior leaders and functional heads across Operations, Technology, and Strategy

Partner with business teams to shape KPIs, dashboards, and storyboards to support performance dialogues

People & Process Insights

Analyze workforce trends including spans & layers, grade mix, attrition, capacity utilization

Support organizational design and productivity initiatives through insightful analytics

Process & Business Performance

Support analysis of lead times, volumes, error rates, and demand patterns

Build diagnostic views to identify improvement opportunities across the value chain

Visualization & Storytelling

Design and develop executive-level dashboards and storytelling decks

Communicate complex findings clearly and succinctly to non-technical audiences

Mentorship & Capability Building

Guide junior analysts and contribute to the team's upskilling in analytics and visualization tools

Drive standardization and reusability of analytical assets

People & Talent

Lead change initiatives from PM perspective and work with all stakeholders to deliver efficiency.

Manage initiatives to improve processes and resolve high profile issues.

Display strong communication, networking, influencing, and decision making and stakeholder management skills on daily basis in the implementation of process improvements and risk management.

Collaborate with other members of the team to ensure governance and coverage of key risk areas and implement the required controls.

Ability to take initiative, identify opportunities and work with minimal management oversight.

Risk Management

Work closely with CIB MT to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported, and managed.

Highlight risks to management and actively monitor them to reduce the likelihood of occurrence.

Governance

Supports the setup and / or maintenance of the relevant governance forums

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

Performance Management & CIB MT

CIB Business Heads / delegates

Finance Partners

Technology Delivery Partners

FCSO

Analytics teams from other business areas

Other Responsibilities

Embed Here for good and Group's brand and values, perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience EDUCATION

TRAINING

Hands-on or oversight experience with tools such as Dataiku, Tableau, Power BI

Proven experience in working with senior leadership; ability to manage stakeholders and influence decisions

Strong analytical mindset with a structured approach to problem-solving

Excellent communication and data storytelling skills

Experience in process improvement, workforce management, or financial analytics is a plus

Knowledge of Lean Six Sigma or other continuous improvement methodologies is desirable

Role Specific Technical Competencies Data Science

Data Analytics & Data Mindse

Experience in Banking field

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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