Information Technology Service Delivery Manager

ROLES & RESPONSIBILITIES

• Work closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and meet deadline Report project status to stakeholders, and facilitate team-wise communication
• Support and promote quality assurance goals for projects Participant in all release management cycles, including quantitative and qualitative analysis, forecast trends, identify and manage risks, etc.
• Coach project team for Agile / Scrum methodologies and project management process implementation, actively identify process gaps and improvement opportunities, participant in continuous process improvement
• Ensure that all projects are delivered on-time, within the scope, and within budget
• Manage changes to the project scope, project schedule and project costs using appropriate tools and techniques
• Measure project performance using appropriate tools and techniques,
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Manage and lead cross-functional project team to ensure delivery of complex development projects
• Process improvement in terms of adoption of Agile framework in Project Delivery
• Closely work with and guiding the Engineering team from a feature / product development standpoint.

SKILLS & REQUIREMENTS :

SKILLS & REQUIREMENTS :