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Manager, Service Delivery
ConfidentialMumbai, Mumbai City, Navi Mumbai5 days ago
Job descriptionBachelor's degree in Business Administration, Computer Science, or related field 1-6 years of experience in service delivery management Excellent communication and interpersonal skills Strong leadership and team management skills Experience with project management methodologies Ability to analyze data and identify areas for improvement Experience in client relationship management Ability to work under pressure and meet deadlines Knowledge of ITIL and other service delivery frameworks Experience working in the job market context of India
Description
We are seeking a skilled Manager, Service Delivery to join our team. The ideal candidate will be responsible for ensuring high-quality service delivery to our clients. The candidate must have 1-6 years of experience in the job market context of India. The position will be based in our office in Mumbai.
Responsibilities
- Manage the service delivery team and ensure that they are meeting or exceeding client expectations
- Create and maintain a service delivery plan to ensure that all clients are receiving the appropriate level of service
- Identify areas for improvement and implement changes to improve service delivery
- Develop and maintain relationships with clients to ensure that their needs are being met
- Track and report on service delivery metrics to senior management
- Ensure that the service delivery team is adhering to all company policies and procedures
Skills and Qualifications
Skills Required
Problem Solving, Team Management, Leadership, Project Management, Customer Service, Data Analysis, Process Improvement, Operations, Vendor Management, Quality Control
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Service Delivery Manager • Mumbai, Mumbai City, Navi Mumbai