Team Lead - Video KYC

About the Team

Our V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We’re a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory frameworks, and delivering a delightful customer experience — this is where you belong.

About the Role

As a Team Lead – VKYC, you’ll be the driving force behind our Video KYC operations. You'll guide a team of VKYC agents to deliver fast, compliant, and high-quality verifications. Think of this role as part mentor, part regulator, part efficiency expert. You’ll coach your team, track performance, implement process improvements, and make sure we never miss a beat on compliance.

What You’ll Do

Lead and inspire the VKYC team to deliver exceptional service and stay fully compliant with RBI regulations

Stay updated on all RBI guidelines related to KYC and ensure your team is too

Conduct onboarding training and ongoing learning sessions to keep the team sharp

Monitor daily team performance, give regular feedback, and handle performance reviews

Maintain adherence to SOPs and ensure resource availability for seamless day-to-day operations

Identify process bottlenecks and implement improvements to enhance speed and accuracy

Review VKYC cases and ensure all documentation is accurate, complete, and compliant

Step in to resolve complex cases, guide your team on decision-making, and escalate when needed

Work closely with other departments to align on process and solve customer-impacting issues

Share insights and reports on team performance, compliance status, and improvement areas with leadership

What You’ll Need

3-4 years of experience in KYC / AML, preferably with some leadership or supervisory exposure

Deep understanding of KYC processes and regulatory frameworks (especially Video KYC and AML)

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Comfort with performance tracking, data analysis, and reporting (Excel skills a must)

Ability to thrive in a fast-paced, target-driven environment

Attention to detail and strong decision-making ability

Experience working with Video KYC platforms or tools

Certifications in KYC / AML compliance (like ACAMS, ICA)

Basic knowledge of SQL

Life at slice

Life so good, you’d think we’re kidding :

Competitive salaries. Period.

An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.

Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.

Tailored vacation & leave policies so that you enjoy every important moment in your life.

A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.

Learning and upskilling opportunities. Seriously, not kidding.

Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.

About us

slice

A new bank for a new India

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services : slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.