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Hiring For Team Lead - VKYC - Leading Bank

Hiring For Team Lead - VKYC - Leading Bank

ConfidentialGurgaon / Gurugram, Mumbai
30+ days ago
Job description

Role & Responsibilities :

Team Management

  • Lead and supervise a team of Video KYC Officers to ensure achievement of performance targets
  • Monitor daily operational metrics including call volumes and verification quality
  • Coach and mentor team members to drive performance improvement and ensure adherence to compliance standards

Operational Efficiency

  • Ensure smooth and accurate execution of Video KYC processes with minimal errors
  • Optimize resource allocation to effectively manage volume fluctuations and peak loads

    • Compliance & Quality Control

  • Ensure KYC processes comply with RBI regulations and internal bank policies
  • Conduct periodic quality checks and internal audits to identify and mitigate risks and potential frauds

    • Customer Experience

  • Drive superior onboarding experience for customers during Video KYC interactions
  • Address and resolve escalations or service-related issues in a timely manner

    • Reporting & MIS

  • Prepare and submit regular reports (daily / weekly) on productivity, quality, TAT, and compliance metrics
  • Highlight trends, operational risks, and exceptions to senior management for prompt action

    • Training & Development

  • Organize regular training sessions for the team on KYC regulations, video verification tools, and soft skills
  • Ensure upskilling of team members to keep pace with changing compliance and technology requirements

    • Skills Required

    Team Leadership, Quality Control

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    Team Lead • Gurgaon / Gurugram, Mumbai