Customer Success Executive - Trainee

Job Description

Job Title : Customer Success Executive - Trainee

Location : Mohali, India

Summary :

Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

Your Roles and Responsibilities :

• Manage relationships with International clients to ensure successful onboarding, product adoption, retention, and satisfaction.
• Guide and support customers in becoming strong advocates for our products through regular communication and consultation.
• Understand customer business objectives and help them achieve success using our SaaS solutions.
• Proactively identify common issues and resolve them swiftly and professionally.
• Act as the voice of the customer internally and coordinate with support, product, and engineering teams.
• Identify and develop opportunities for up-selling or expanding product usage.
• Respond to customer queries via email, phone, and video calls with clarity and confidence.

Qualifications :

Requirements

0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company Strong written and verbal English communication skills Techno-commercial mindset with understanding of various use cases Graduation with an engineering background preferred Strong teamwork skills with ability to work independently Comfortable with night and flexible shifts