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Senior IT Analyst - Workplace Engineer
Hansen Technologiespune, India9 hours ago
Job descriptionOn-site and remote IT Support User / device access management & security tools Microsoft Systems & Products; including but not limited to : Windows MS 365 Admin Centre Azure Entra ID Active Directory SharePoint OneDrive Systems licenses; including, Microsoft, Adobe, etc PowerShell Group Policies DHCP DNS TCP / IP Backup systems Asset management Vendor Management Atlassian; including, Jira, Confluence, Tempo SCCM / MEMCM VDIs & VMs MacOS devices and systems Mobile devices; including, iOS and Android SentinelOne Zscaler Beyond Trust ProofPoint Global Protect ITSM | Ticketing systems Provide quality support and services to internal and external business units and clients Ensure smooth operation of Hansen’s IT systems Minimise downtime and enhance productivity by delivering efficient and effective technical resolutions & solutions within agreed business SLA Assist end-users with IT-related problems by resolving technical issues through calls, emails, and correspondence Troubleshoot hardware and software issues Maintain security & network infrastructures Be the 3rd point of escalation, prior to escalation to : The Global Workplace Manager Other Hansen IT & Business teams Service Provider(s)
About The Role
Exciting opportunity for an experienced Senior IT Analyst - Workplace Engineer to join our IT Services teamin Pune. Take a key role in driving success as you design, implement and support modern workplace solutions that enhance end-user productivity and collaboration. This is a full-time, on-site position based in our Baner office.
About You
You’re someone who has :
- 3 years or more relevant experience
- A customer-driven approach
- Strong problem-solving skills
- Excellent communication abilities
- A proactive approach to identifying and resolving IT challenges
Proven experience :
Knowledge of :
Nice to have
Key Responsibilities
The Senior IT Analyst - Workplace Engineer is responsible for working within Hansen’s IT Services department to :
Benefits and Perks
Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
(The benefits and perks are subject to regional variation.)
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Senior Engineer It • pune, India
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