Sr. ServiceNow Lead / Architect

Position : Sr. ServiceNow Lead / Architect

Start Date : 30days / Immediate

Location : Offshore / Remote

Key Skills : CSM, ITSM, HRSD, CMD

Employment Type : (Fulltime)

Support hours : IST & Overlapping hours if PST (till 12.30 am IST)

Must have 10 years of experience in modules ServiceNow experience with Human Resource Service Delivery (HRSD), Configuration Management Database (CMD),CSM and IT Service Management (ITSM)

Must have done multiple end-to-end, full life cycle implementations modules CSM, ITSM, HRSD, CMD

Support ServiceNow Application Users

ServiceNow system support including Production and Sandbox environments

Covers modules : Case, HR Case, Incident, Problem, Change, and Knowledge

ITSM, CSM, HRSD, Portal, Automation

Reports and Dashboard

Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.

ServiceNow Release upgrade testing

ServiceNow Application security administration

User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices

Must have excellent communication and presentation skills

Must have a pleasant attitude, be a team player