Technical customer support engineer

Skills Required

• Strong technical knowledge related to the Diesel products, various Diagnostic tools handling and services being supported.
• Strong problem-solving skills to diagnose and resolve technical issues efficiently.
• Ability to analyze problems, think critically, and develop effective solutions in short span.
• Excellent communication skills to convey technical information to non-technical customers clearly.
• Persistence and compassion when dealing with customers, especially those with limited technical knowledge.
• Capability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
• A customer-centric approach with a focus on providing excellent service.
• Ability to work collaboratively with other team members and departments.
• Accurate and detailed documentation of customer interactions and issue resolutions.
• Readiness to adapt to new technologies and procedures.
• Efficiently manage time to meet service level agreements and customer expectations.

Skills Required

Customer Support Executive, Voice Process Executive, Technical Voice Process, Technical Support