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Senior Technical Support Engineer

Senior Technical Support Engineer

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Role Responsibilities :

  • Resolve technical issues from support tickets, ensuring minimal downtime.
  • Analyze platform gaps and bugs, collaborating with engineering and QA.
  • Document technical resolutions and create knowledge base content.
  • Manage SLAs while handling multiple priorities and client escalations.

Key Deliverables :

  • Timely and effective issue resolution with root cause analysis.
  • Technical documentation for repeated issues and resolutions.
  • Internal feedback loop to support product and process improvement.
  • Enhanced customer satisfaction through technical troubleshooting and education.

    • Skills Required

    Javascript, Mysql, Python, Crm

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    Technical Support Engineer • Bengaluru / Bangalore