Product Support Analyst I

Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING) :

Team Description

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role And Responsibilities

• Customer service includes communication via telephone, email, chat or through other social media platforms
• Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s)
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
• Conduct technical training courses for customers and / or employees in the use of complex situations for multiple products
• Interact with customer and functional organizations to develop specifications for content of courses
• Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines :
• product support specialist
• product support analyst
• systems integration engineer
• technical support
• customer service
• customer training
• sales support

Qualifications And Education Requirements

Skills Required

Salesforce Crm, Itil, Sql, Xml, Galileo, Sabre, Amadeus