Product Support Analyst - Travel Domain

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer. We embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With a rapid growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

We are now hiring 2 Support Analysts for the GetThere online booking tool who can start immediately.

Requirements

Make an impact

We are hiring 2 Support Analysts to join our team in Bengaluru. This team is responsible for answering day to day cases of GetThere customers.

What you'll get to do

• Managing client issues via our issue tracking systems, email, and telephone, you will play a key role in the Serko team by :
• Helping solve client problems by creating solutions to product / application client problems and queries.
• Furthering Serko Global Support's relationships with our clients by "going the extra mile"; being responsive and effective in your communication and adhering to SLAs.
• Collaborating with the rest of the Serko team by identifying and escalating more complex issues and working with the wider business to get them resolved.
• Escalating process or project improvements to relevant parties within the organisation to enhance the current use of products or reduce incoming call volume and keeping Management aware of potential areas for product, services and education sales.
• Assist with issue and product release testing as and when needed.

What you'll bring

Benefits

At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual.

Some of the benefits we offer at Serko are :

Apply :

Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at www.serko.com / careers.