Field Resolution Specialist

guide and motivate the field team to reach monthly targets

• Overview of day-to-day agent activities including regular performance monitoring, in-person

visits for high-value accounts, and regular & timely follow-ups with customers

• Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.E. skip tracing, fore-closures, etc.)
• Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
• Ensure agents regularly attend all meetings, AHMs, and training sessions as required
• Highlight accounts requiring legal action and following process on the same
• Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
• Run daily team stand-up / huddle, ensure attendance and App adoption by the agent
• Ensure that you and the team are up to date on all relevant circulars and all products / services offered.

What are some of the good to have skills for this role?

• Strong communication and influencing skills.
• Should have a geographical understanding of specified area.
• 2 - 5 years of people management experience in sales, operations, customer experience or collections role.
• Should have a working knowledge of MS Excel and Google Sheets
• Should have high professional ethics and integrity
• Qualification : Any Graduate