Manager / Senior Manager

Must have skill set - SEVICE NOW STUDIO, APP ENGINE, FLOW DESIGNER, SNOW ARCHTITECURE,

employee central, API's

Job Description

Position Title, Responsibility Level

Manager - Enterprise Digital Applications

Function

Global Technology

Reports to

SM – Enterprise Digital Applications

Permanent / Temporary

Permanent

Span of Control

Individual Contributor

Location

Noida

Job Summary :

As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications / module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Requirements :

• 5 to 8 years’ technical experience in Service Now & Custom / Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).
• Solid understanding of Snow Architecture & Modules (ITSM / IT Service Portal / Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI / UX in Snow. Expertise in building service requests forms / requests items, Taks flows and workflows as per EXL functions requirement.
• Lead the conceptualization, design, development, implementation, and maintenance of new / existing Portfolio of Snow on top of App Engine.
• Proficiency in Configuration / Customization of the Snow platform, including creating new workflows / Alerts Setups / Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.
• Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.
• Load, manipulation and maintain integration data flow between Service Now and other third-party systems.
• ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
• Excellent communication skills and should be able to discuss technical & functional issues / solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.
• Should be a good team player worked on multiple assignments / threads simultaneously

Skills : Technical Skills

Process Specific Skills

Soft skills (Desired)

Education Requirements :