Relationship Manager

Key Responsibilities :

• Client Relationship Management :
• Build and maintain strong, long-lasting relationships with clients by understanding their needs and providing exceptional service.
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly.
• Ensure high levels of customer satisfaction and client retention through consistent communication and follow-up.
• Business Development :
• Identify and pursue new business opportunities with existing and prospective clients.
• Develop strategies to increase revenue from current clients by upselling or cross-selling additional products or services.
• Meet and exceed sales targets and KPIs set by the company.
• Client Support & Problem Resolution :
• Act as the liaison between the client and internal teams to ensure timely delivery of services and resolution of issues.
• Handle customer complaints or escalations, ensuring issues are resolved efficiently and effectively.
• Proactively identify potential problems and work with clients to find solutions before they escalate.
• Sales & Service Coordination :
• Collaborate with sales, marketing, and operations teams to ensure that client needs are met and expectations are exceeded.
• Prepare proposals, presentations, and other client-facing materials as needed.
• Monitor and track the progress of client projects or services to ensure timely delivery and quality.
• Reporting & Analysis :
• Prepare regular reports on client satisfaction, sales performance, and account status.
• Analyze client feedback and performance data to identify areas for improvement or additional services.
• Networking & Industry Knowledge :
• Attend industry events, conferences, and networking meetings to build relationships and enhance the company's reputation.
• Stay updated on industry trends and competitor activities to provide clients with relevant information and solutions.

Skills Required

Client Relationship Management, Customer Service, Sales, Business Development, Problem-solving