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Inernational Sales and customer service ll
ConfidentialNoida9 days ago
Job descriptionProvide Level II support for post-sales queries, complaints, and technical / product issues. Handle escalations from Level I agents with professionalism and problem-solving efficiency. Ensure accurate and timely resolution of customer cases while maintaining a high CSAT score. Coordinate with internal departments (logistics, tech support, billing, etc.) for issue resolution. Document all customer interactions, resolutions, and follow-ups in the CRM system. Education : Minimum HSC (12th Pass) or equivalent; Graduation preferred Experience : 1–3 years in International Sales and / or Customer Support (US / UK / AUS markets) Communication : Fluent in English with a neutral or regional international accent Tech Skills : CRM systems (e.g., Salesforce, Zoho, Zendesk), MS Office, live chat tools Sales Knowledge : Strong persuasion, needs analysis, and objection handling
Key Responsibilities :
Sales Functions :
- Engage with potential international customers (via inbound / outbound calls, chat, or email).
- Understand customer needs and offer tailored solutions or product recommendations.
- Convert leads into sales while ensuring a high standard of customer experience.
- Meet or exceed sales targets (daily / weekly / monthly) including upselling and cross-selling KPIs.
- Handle price negotiations, offer promotions, and close deals efficiently.
Customer Service Functions :
Eligibility Criteria :
Skills Required
Crm, Sales, Outbound Calls, Inbound Calling, Customer Service
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Customer Service • Noida