Senior Specialist Support – HR Service Monitoring and Reporting

Fresenius Medical Care core values :

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are : Patients and Partners First Honesty and Integrity Quality and Compliance Collaboration No-Limits Mindset and Results Oriented.

Strong advanced excel skills. This is must have apply only if you are good and be prepared to undergo Excel knowledge testing as part of the qualifying stage of the selection process.

Responsibilities :

• Develop maintain and continuously improve HR Service Delivery metrics KPIs and dashboards to support service level monitoring and reporting.
• Monitor review and report SLA and KPI performance in alignment with defined frequency and governance protocols.
• Design and deploy standardized formats and frequencies for service monitoring dashboards ensuring consistency and clarity in reporting.
• Ensure timely and accurate delivery of standard and ad hoc reports across all active and hypercare countries meeting the specific requirements of delivery teams and stakeholders.
• Collaborate with HR Operations to maintain and update the reporting requirement list ensuring alignment with evolving business needs.
• Introduce and automate employee experience dashboards incorporating insights from surveys (calls & AskHR) to track satisfaction and service trends.
• Analyze service delivery metrics to identify trends gaps and areas for continuous improvement particularly during BAU and hypercare phases of country transformations.
• Drive the initiation and integration of new reporting capabilities for countries CoEs and domains such as Payroll HRM APAC EMEA and the US based on delivery needs.
• Define and implement Workday and call metrics integrating them into existing Tableau dashboards to enhance visibility and reporting capabilities (e.g. Q4 2025).
• Maintain the HR Operations Service Catalogue and Service Scorecard to support transparency and performance benchmarking.
• Provide comprehensive reporting support to the HR Operations & HR Operations Support teams including QA and continuous improvement tracking.
• Leverage Service Management expertise in areas such as Incident Management Problem Management Preventative Maintenance Service Continuity Change Management and Smart-Reporting related to service monitoring and reporting.
• Deploy and maintain interactive Tableau dashboards for HR data visualization including enhancements to support QA call metrics and employee experience analytics.
• Demonstrate strong capabilities in reporting design creation configuration and automation driving efficiency and value-focused outcomes.
• Champion a data-driven agile and innovative approach to reporting with a focus on automation value creation and proactive problem prevention.
• Demonstrate advanced Excel skills including proficiency in macros and automation to support reporting needs.
• Configure and customize reports by assigning pre-delivered fields defining scope reporting levels frequency and user access in a ticketing tool.

Requirements :

knowledge would be added advantage

Required Experience :

Senior IC

Key Skills

GIS,Heavy Machinery,Hardware Sales,Access Control,Fusion,Gsm

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 7 - 8