Global HR Service Delivery Specialist

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams.

Whichever area of the business you join, you'll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Job Description

The role

• The role-holder will require understanding of the strategic direction set by senior management and its impact on the team goals.
• Establishing and managing the process design for HR processes for end to end employee cycle (hire to retire) in a global set up
• Design, develop and support the implementation of HR operating model across the employee lifecycle
• Create new solutions and wherever needed, adapt to existing processes and procedures.
• Focusing on delivering HR customer and transactional support our expectations include : evaluating and analyzing complex employee HR and system questions, requests, or concerns; quickly interpreting the situation, resolving appropriate resolution or blocking issues, and communicating the resolution to the customer in accordance with established standard operating procedures and approved guidelines.
• Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments.
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs.
• Demonstrate Knowledge in HR Shared Services space and integration of its processes with HR technologies across countries.
• Demonstrate high proficiency in driving process standardization and streamlining.
• Demonstrate flexibility to learn new tools such as Objective Manager, Enboarder, etc. and new processes that are being defined under the ambit of HR Transformation programme.

Qualifications

Your experience

Additional Information

Equal opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.

Skills Required

Sap, Ms Office Suite, Power Bi, Peoplesoft, Hr Operations, Workday, Oracle