Customer Success Manager

Location : Bangalore, India

Type : Full-time

Team : Customer Success

About AppsFlyer :

AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world’s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.

We believe in local empowerment backed by global excellence, and our Bangalore team is a key part of our APAC presence.

About the Role :

We’re looking for a Customer Success Manager to join our Bangalore office and support a portfolio of enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.

As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.

What You’ll Do :

• Manage the post-sales relationship for a portfolio of customers across India.
• Lead onboarding, training, and enablement sessions to set customers up for long-term success.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
• Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Collaborate with internal teams, including Sales and Support drive results.

What You Bring :

Nice to Have :

Why AppsFlyer :