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Workforce Management Scheduler
Conduent Business ServicesBengaluru, Karnataka, India4 hours ago
Job descriptionHas advanced, specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Understanding of how best teams integrate and work together to achieve company goals. Impacts a team, by example, through the quality service and information provided. Suggests enhancements to work procedures and practices to improve efficiency. Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Provides solutions to atypical problems with little or no precedent. Exchanges information and ideas effectively. Uses tact and diplomacy when working with others. Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts. Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity. Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations. Optimizes the use of resources to effectively meet project KPIs. Publishes employee work schedules after sign-off of intraday management. Performs other duties as assigned. Complies with all policies and standards.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description :
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Functional Knowledge
Business Expertise
Impact
Leadership
Problem Solving
Interpersonal Skills
Responsibility Statements
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Workforce Management • Bengaluru, Karnataka, India
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