Team Leader, US Mortgage Claims

Role & Responsibilities :

• Supervise and lead a group of associates to meet all SLAs relatives to all functions in the department.
• Maintain daily, weekly, and monthly production reports along with MBR and QBR including preparing Decks across all processes managed including circulating minutes.
• Monitor work allocation, pipeline management daily across all processes managed.
• Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects.
• Provide recommendations for strategies and process improvements to add value to teams and clients.
• Coordinate with other internal support teams to ensure seamless production by the operations team.
• Responsible for team Attendance and team retention.
• To ensure the team follows adherence requirements
• Identify talent and mentor next level leaders.
• Create and Manage SOP for all processes handled along with periodic updates.

Educational / Professional Qualifications :

1. Graduate degree or equivalent of (10+2+3) year of education.

Required Skills :

Skills Required

Ms Offce, Team Leader, Powerpoint, Us Mortgage, Excel, email etiquette , phone etiquette