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Team Lead / Client Relationship Managemnet- CRM
ConfidentialBengaluru / Bangalore5 days ago
Job descriptionTo coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless / reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / preauth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions.
Job Description
- Client Servicing
- Resolving customer queries within TAT and ensuring smooth claim process
- Providing information to the customers and to respond to their claim related queries
- Coordinating with the customers / agents for cashless claim settlement
- Coordinating with internal stakeholders like enrolment,
- Account management, claims, investigation, support team to settle claims
Transactional Activities
Skills Required
TPA, Client Relationship Management, TAT
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Crm • Bengaluru / Bangalore