Customer Service & Operations Unit Leader, VP

Join us as a Customer Service & Operations Unit Leader

• This is a great platform to advance your career and showcase your extensive leadership skills
• You'll be leading the people in your unit to deliver outstanding customer experiences and successful business outcomes
• You can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interaction
• We're offering this role at vice president level

What you'll do

You'll be overseeing the smooth running of your unit, creating and embedding a high performing culture of customer service, driven by a passion for exceeding customers' expectations. We'll look to you to make sure that your teams have the tools and knowledge to meet customer needs, and you'll be implementing continuous improvement activity initiatives that improve efficiency across the business.

Additionally, you'll be :

The skills you'll need

To join us in this role, you'll need extensive leadership experience and a proven ability to deliver outstanding results through others. We'll be looking for excellent communication and interpersonal skills and crucially, a strong customer focus and experience in customer service delivery techniques.

We'll also be looking for you to demonstrate :

Skills Required

Stakeholder Engagement, Customer Service, Customer Experience