▷ (Apply Now) Customer Success Associate

OneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We’re scaling rapidly with customers and ecosystem partners across India.

Role Overview

We’re looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You’ll work closely with product & sales teams and customers to drive smooth onboarding, adoption, and long-term success on OneCap’s AI-driven platform.

Key Responsibilities

• Lead customer onboarding and implement finance workflows on the OneCap platform.
• Understand processes like payables, receivables, and reconciliations to guide and support customers.
• Conduct product demos, training sessions, and gather feedback to enhance adoption.
• Collaborate with product and engineering teams to resolve issues and improve user experience.
• Track engagement, analyze usage patterns, and contribute to continuous improvement of customer success practices.

Requirements

What You’ll Get