Service Delivery Manager / Scrum Master

Service Delivery Manager / Scrum Master

Location : Chennai

Experience : 10–12 years

Your Role

As a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across engineering, IT, operations, and business units. Your understanding of maritime systems and digital platforms will be key to driving delivery excellence.

In this role, you will :

Define and manage delivery timelines, budgets, and success metrics

Facilitate Agile ceremonies including Scrumban practices

Align cross-functional teams across engineering, IT, operations, and business units

Manage stakeholder communication and ensure transparency across all levels

Identify and mitigate risks while ensuring adherence to delivery milestones

Oversee vendor and partner coordination to ensure timely and quality outcomes

Support Agile transformation and continuous improvement initiatives

Apply domain knowledge in maritime systems, cloud platforms, and data systems

Your Profile

10–12 years of experience in service delivery, project management, or Scrum Master roles

Strong understanding of Agile methodologies, including Scrumban

Proven experience in stakeholder management and cross-functional coordination

Expertise in risk assessment, mitigation, budgeting, and resource allocation

Familiarity with digital twins, cloud platforms, and enterprise data systems

Excellent communication, leadership, and organizational skills

Experience in vendor and partner coordination

Domain knowledge in maritime systems is a strong advantage

What You’ll Love About Working Here

Flexible work arrangements and a supportive work-life balance

Inclusive and collaborative culture with opportunities for growth

Access to cutting-edge technologies and certifications

Opportunity to lead high-impact programs in a dynamic domain

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.

To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.