Delivery Lead

Delivery Lead - BFSI (Banking, Financial Services), Regulatory Technology (RegTech)

Position : Delivery Lead

Location : Chennai / Bangalore

Domain : BFSI (Banking, Financial Services), Regulatory Technology (RegTech)

Key Responsibilities :

• Project Delivery Management :
• Lead and manage the planning and execution of multiple projects, ensuring timelines, deliverables, and quality standards are met.
• Develop and implement processes and procedures to ensure efficient and effective project delivery.
• Risk Management :
• Identify potential operational and delivery risks and develop mitigation strategies to ensure smooth project execution and service levels are maintained.
• Governance and Strategy Implementation :
• Contribute to the development of systems, processes, and procedures for governance initiatives.
• Communicate the outcomes to ensure the adoption of new policies, processes, and systems across the business unit.
• Reporting and Documentation :
• Prepare briefings, submissions, and presentations to support project / program delivery.
• Develop business cases and provide routine and ad hoc reports on operational performance, identifying trends, forecasts, and risks requiring management intervention.
• Stakeholder Management :
• Cultivate and maintain relationships with key decision-makers and stakeholders within the banking sector.
• Collaborate with cross-functional teams to ensure seamless delivery of solutions to clients.
• Client Relationship Management :
• Maintain positive relationships with clients, ensuring their needs are met and providing regular updates on service delivery.
• Address client inquiries and concerns promptly, ensuring high levels of client satisfaction.
• Service Delivery Coordination :
• Coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
• Track and monitor service performance, identify areas for improvement, and implement necessary changes.
• Compliance with Service Level Agreements (SLA) :
• Ensure that all SLAs are met and services provided meet required quality standards.
• Ensure onsite engineers maintain SLAs.
• Budget and Resource Management :
• Manage project budgets, ensuring effective resource allocation and keeping costs within budget.
• Team Management :
• Build, maintain, and lead high-performing teams while fostering a positive and collaborative work environment.
• Account Management :
• Monitor and report the performance of key accounts regularly.
• Responsible for achieving and maintaining high Customer Satisfaction (CSAT) scores.
• Vendor and Procurement Management :
• Manage third-party vendor and procurement cycles, ensuring vendors supply quality deliverables regularly.
• Address any discrepancies in vendor performance.
• Business Development and Product Knowledge :
• Identify and cultivate business opportunities from existing customers.
• Maintain a deep understanding of BCT Digital's RegTech products and their competitive positioning in the market.
Qualifications :
• Education :
• Bachelor's degree in Engineering or MCA.
• Experience :
• 12-15 years of experience in project delivery with a proven track record of achieving and exceeding project delivery goals.
• Skills :
• Excellent communication, negotiation, and presentation skills.
• Strong ability to manage multiple projects and stakeholders effectively.
• Additional Requirements :
• Willingness to travel as required.