Senior Manager, Human Resources

The Role :

We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor. The Group Leader- Human Resources leader will be responsible for managing a large, complex site / location. The incumbent will work with senior operations leaders, strategize business goals and execute key HR initiatives that impact.

Key Responsibilities

• The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc. for the location.
• Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.
• Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle.
• Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.
• Drive the continuing development of the team and the integration of HR functions.
• Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.
• Partner closely with the senior leadership team to drive culture change for the location, aligning to the Concentrix cultural values.
• Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.
• Implement the company's employee engagement programs and employee engagement survey process.
• In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits and reward programs to ensure consistency.
• Act as a mentor, coach, thought leader and functional expert to senior management.
• Implement consistent strategy for HR management and development and selection of policy / practices, performance management and compensation, goal setting, diversity and inclusion, and employee relations.
• Manage and develop direct reporting staff.

Profile & Experience

ITES / BPO industry experience is must.

12 years+ relevant HRBP experience in third party business process services companies preferred.