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Technical Support Specialist
beBeeCustomerCentricThrissur, Kerala, India14 hours ago
Job description3–5 years of proven experience in a technical support / helpdesk role with direct customer-facing responsibilities. Minimum 3 years of solid SQL experience. Excellent English proficiency.
Job Overview
We are seeking experienced technical support specialists to deliver exceptional customer service and ensure seamless system operations.
This is a customer-centric role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.
Key Responsibilities :
- Serve as the first point of contact for customers experiencing technical issues.
- Apply SQL skills to research data, run queries, and investigate root causes of issues.
- Diagnose and troubleshoot technical problems across software and systems.
- Accurately log, track, and update customer issues.
Requirements :
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Technical Support Specialist • Thrissur, Kerala, India
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