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Expert Cloud Support Specialist

beBeeAzureThrissur, Kerala, India

1 day ago

Job description

Technical Support Specialist

We are seeking a skilled technical support specialist to join our team. As a key member of our IT support team, you will be responsible for resolving complex technical issues across Microsoft Azure and Microsoft 365 environments.

You will troubleshoot and resolve complex technical issues across Microsoft Azure and Microsoft 365 environments.
Lead end-to-end incident resolution efforts, including performing thorough RCA on major issues and implementing / documenting effective solutions and outcomes.
Create and manage support cases through Microsoft Support as needed, ensuring proper escalation of issues and driving them to timely resolution.

Requirements

10+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services.

Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute.

Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution.

Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations.

This role involves Fixed Night shifts.

Preferred Qualifications

Microsoft Azure Administrator certification or equivalent.

Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks.

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Cloud Specialist • Thrissur, Kerala, India

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