General Manager - Insurance OperationsHCLTech • Greater Chennai Area, India

General Manager - Insurance Operations

HCLTech • Greater Chennai Area, India

2 days ago

Job description

Role : Head of Delivery (Insurance Operations)

Department : Insurance Business Services (Business Process Outsourcing Division)

Location : Chennai, India

Key relationships : Operations team, Customer, IT delivery Team, Development team, Infra teams

Role Description :

Functional responsibility will cover service delivery both onshore and offshore.

Initially taking on management of Offshore operational resources in Chennai and Lucknow
Responsible for improving Turnaround time, Active time, Customer Satisfaction
Increasing and driving more work offshore
Implementing RPA and other automation
Working with IT to deliver customer innovation – eg new “Digital” processes for our clients
Supporting new sales opportunities to deliver refined and new service offerings for our existing and new clients

Skillsets required

15 years + operational management experience

Track record for delivering end to end process improvements and transformation, including offshoring of complex processes

First-hand experience of RPA and driving Lean change a strong advantage

Onshore / offshore operating structure, including responsibility for managing significant teams based outside India (preferably UK or US)

Complex process background, preferably including Insurance process . Not necessarily in life & pensions sector but familiarity with financial services highly desirable.

Ability to work in matrix / dotted line structure

Strong communication and influencing skills – very important because of number of UK-based direct reports

Personal flexibility and willingness to travel at short notice

Candidate needs to be credible both to FCA as an Approved Person (hence importance of relevant experience) and to Clients

Responsible for up to 300 people

Reporting to the COO

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Operation Manager • Greater Chennai Area, India

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