Front Desk Operations Manager

Role : Duty Manager

Location : Bangalore

About Zolo :

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering

to the needs of both working professionals and students. With over $100 Mn funding from

Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.

Zolo is a community that fosters growth and personal development. Our founders believe

that potential, not just pedigree, is the key to success, and that is why they built Zolo

around the principle of thinking like an owner. Hence, we seek passionate individuals

ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule!

Key Responsibilities

• Supervise and manage front office operations including check-in, check-out, and reservations.
• Ensure a seamless guest experience through proactive service and efficient issue resolution.
• Lead, train, and motivate the front office team to achieve performance and service standards.
• Coordinate with Housekeeping, F&B, and Maintenance departments for smooth operations.
• Maintain accuracy in billing, night audit reports, and daily operational documentation.
• Monitor occupancy, room revenue, and key hotel performance indicators (ARR, ADR, RevPAR).
• Enforce SOPs, ensure compliance with safety and quality standards, and conduct routine audits.
• Act as the primary in-charge during assigned shifts, ensuring smooth and professional operations.