Hospitality Operations Specialist

Job Summary : As an Operations Manager, he will be responsible for overseeing the daily operations of the restaurant, ensuring efficient and smooth functioning, exceptional customer service, and high-quality food and beverage offerings. He will manage a team of staff members, monitor inventory, handle financial aspects, and maintain a positive work environment. His goal will be to maximize profitability, customer satisfaction, and employee engagement.

Responsibilities :

• Supervise and manage the restaurant staff, including hiring, training, scheduling, and conducting performance evaluations.
• Maintain high standards of customer service by ensuring prompt and friendly service, resolving customer complaints, and addressing customer feedback.
• Oversee the day-to-day operations, including opening and closing procedures, ensuring cleanliness and organization, and enforcing health and safety regulations.
• Monitor inventory levels, place orders, and ensure proper stock rotation to minimize waste and maximize cost-effectiveness.
• Collaborate with the kitchen staff to ensure timely food preparation, presentation, and quality control.
• Implement and enforce standard operating procedures (SOPs) to maintain consistency and efficiency in operations.
• Analyze sales, revenue, and expenses regularly to identify areas of improvement and implement strategies to increase profitability.
• Work closely with the marketing team to develop and execute promotional activities and initiatives to attract and retain customers.
• Conduct regular staff meetings to communicate goals, provide training, and address any operational issues.
• Maintain and foster a positive work environment, promoting teamwork, motivation, and professional growth among the staff.
• Ensure compliance with all relevant regulations, including health and safety, food handling, and licensing requirements.
• Collaborate with suppliers, vendors, and contractors to negotiate favorable terms and maintain strong relationships.
• Stay updated with industry trends, market competition, and customer preferences to make informed business decisions.

Requirements :