Payments domain, Devsops, Project management / Associate Director, Delivery Management

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Delivery Management

In this role, you will :

• Project management for end-to-end delivery of cards billing global implementation.
• Showcase an ability to multi-task, track multiple issues, effectively manage time and competing priorities, and to drive results through partner teams.
• Actively work and collaborate with stakeholders across Technology and Business Operations.
• Owning and leading technology teams / pods in managing incidents and problems.
• Working with technology teams / pods to devise action plans to prevent incident re-occurrence
• Representing IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings
• Facilitating technology teams / pods teams in compliance with Incident and problem Management controls. Supporting partner asset ITSO’s with Incident and Problem Management Best Practice. Providing status reports and Risks and Issues updates to senior managers
• Ensuring all non-functional requirements facing technology and service infrastructure are always met.
• Ensure vulnerability patches are in place by designated time.

Requirements

To be successful in this role, you should meet the following requirements :