Talent.com
This job offer is not available in your country.
Winfo Solutions - Associate Director - ERP Application / Service Delivery

Winfo Solutions - Associate Director - ERP Application / Service Delivery

WINFO SOLUTIONS PRIVATE LIMITEDHyderabad, India
30+ days ago
Job description

Associate Director - ERP Application Service Delivery

Role Overview :

We are seeking an experienced Associate Director - ERP Application Service Delivery to lead the delivery and support of enterprise Oracle ERP applications (The role is responsible for end-to-end Pre-sales to Delivery life cycle in all AMS / managed Service engagements.

The role requires ensuring high-quality service delivery, governance, performance management, and stakeholder satisfaction across Oracle ERP Cloud and EBS landscape.

Key Responsibilities :

Service Delivery & Operations :

  • Own the end-to-end delivery of ERP application support and enhancements, ensuring SLA and KPI compliance.
  • Manage incident, problem, change, and release processes aligned to ITIL best practices.
  • Drive root cause analysis and proactive problem management.
  • Ensure ERP systems are highly available, secure, and compliant.
  • Ensure Quarterly Cloud updates are planned and executed as per timelines

Stakeholder & Vendor Management :

  • Serve as the primary point of contact for business leaders regarding ERP service delivery.
  • Manage vendor relationships and service contracts, ensuring performance and accountability.
  • Conduct regular service reviews with stakeholders and vendors.

    • Governance & Reporting :

  • Establish and monitor service performance metrics, dashboards, and scorecards.
  • Develop governance frameworks and ensure adherence to compliance, audit, and risk requirements.
  • Provide regular updates to senior leadership on ERP performance, risks, and improvements.

    • Team Leadership :

  • Lead and mentor ERP support teams (internal and external resources).
  • Define and track career development paths for ERP support staff.
  • Foster a culture of accountability, collaboration, and continuous learning.

    • Continuous Improvement :

  • Identify opportunities for automation, AI adoption, and process optimization within ERP operations.
  • Drive continuous service improvement initiatives to enhance user experience and cost efficiency.
  • Stay updated on Oracle Cloud roadmaps and industry best practices.

    • Required Skills & Qualifications :

  • Bachelor's degree in Business, Information Technology, Computer Science, or related field (Master's preferred).
  • 15+ years of IT experience, with at least 5 years in ERP service delivery or application management.
  • Hands-on expertise with Oracle ERP Cloud / EBS platforms
  • Strong knowledge of ITIL framework, service management tools (ServiceNow, Remedy, etc.
  • Proven experience in SLA management, and Process compliance
  • Excellent leadership, communication, and stakeholder management skills

    • (ref : iimjobs.com)

    Create a job alert for this search

    Associate Director • Hyderabad, India