Senior IT Generalist

About the Job

We are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break / fix environment.

As Senior IT Generalist, You Will

• Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
• Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
• Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
• Solve complex problems in a technical service-oriented environment
• Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment
• Work hand in hand with the IT Site Supervisor and act as a primary back-up when necessary
• Install and test workstations (break / fix), fix performance issues, diagnose / replace hardware and software related problems
• Ensure workstations are functional (computer hardware peripherals / components)
• Troubleshoot / report specific line of business program issues (Logical Agent / LivePerson / third-party applications)
• Verify application results, conduct system audits
• Be accountable for tracking and organization of physical hardware and other IT assets
• Develop and manage organizational and IT standards
• Maintain cleanliness and organization of the IT department and stations
• Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
• Interpret service delivery key metrics to problem solve
• Verify application results by conducting system audits of technologies implemented
• Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
• Maintain quality service by establishing and enforcing organization standards
• Provide support for the entire IT department and company as needed

As Senior IT Generalist, You Have

Skills Required

BPO IT , Project Management, Stakeholder Management