Install and test workstations (break / fix), fix performance issues, diagnose / replace hardware and software related problemsEnsure workstations are functional (computer hardware peripherals / components)Troubleshoot / report specific line of business program issues (Logical Agent / LivePerson / third-party applications)Verify application results, conduct system auditsBe accountable for tracking and organization of physical hardware and other IT assetsDevelop and manage organizational and IT standardsMaintain cleanliness and organization of the IT department and stationsEngage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT componentsProvide generalized IT support as requiredInterpret service delivery key metrics to problem solveComplete projects by coordinating resources and timetables with othersVerify application results by conducting system audits of technologies implementedPreserve assets by adhering to disaster recovery and backup procedures and information security and control structuresMaintain quality service by establishing and enforcing organization standardsProvide support for the entire IT department and company as neededAs IT Generalist, You Have
- A high school diploma or equivalent required
- Post-secondary or completion of post-secondary schooling preferred
- Previous experience with ChromeOS devices is preferred
- Adaptability to learn a variety of software programs
- The ability to multitask and self-manage your work day is crucial
- Ability to work in a fast paced and time sensitive environment
- Excellent time and project management skills
- Strong customer relations presentation skills
- Excellent communication and presentation skills, with a strong attention to detail
- Strong analytical and customer service skills, and ability to work independently and as part of a team
- A highly resourceful, proactive, and reliable attitude
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Skills Required
Computer Hardware, Information Security