Moustachescapes - Team Lead - B2C Sales

Job Description Sales B2C Team Lead

Department : Sales (B2C)

Location : Jaipur, Mansarovar Riico

Reporting To : Sales Manager / Operations Head

Team : Sales B2C Inbound Call Handling

Role Summary :

As a Sales B2C Team Lead at Moustache, you will be responsible for supervising and driving a high-performance team of sales executives handling inbound bookings.

Your role will include tracking daily performance, coaching team members, maintaining quality and conversion standards, and ensuring every guest interaction aligns with the brands experience and booking goals.

Skills Required :

• 1-2 years of team handling or supervisory experience in sales / call center roles
• Excellent verbal communication and persuasive skills
• Strong knowledge of CRM tools, sales funnels, and performance tracking
• Ability to stay calm under pressure, manage high call volumes, and handle escalations
• A collaborative, coach-like approach to leadership

Key Responsibility Areas (KRAs) :

Team Target Achievement

Conversion Rate Management

Performance Reporting & Analytics

Sales Strategy Execution

Process Discipline

Escalation & High-Value Query Handling

Attrition & Retention

Delegation & Development

Training & Capability Building

Call Quality & Feedback Loop

Cross-Functional Coordination

Team Engagement & Morale

Onboarding Ownership

1 : 1 Performance Reviews

Pipeline Visibility & Follow-Up Hygiene

Inventory Push Contribution

CRM Accuracy & Hygiene

(ref : iimjobs.com)