Business Development Assistant

We are seeking a highly skilled and detail-oriented Client Communication Executive to join our team. The ideal candidate will have prior experience in international calling, preferably within the US accounting process, and must be comfortable working night shifts aligned with US time zones. If youre a strong communicator with a background in accounting, commerce, or BPO / KPO services, we want to hear from you.

Key Responsibilities :

• Client Communication
• Conduct outbound and inbound calls with international (mainly US-based) clients.
• Explain complex accounting-related services in a simple, clear, and professional manner.
• Maintain a neutral or American accent during calls.
• Actively listen to client concerns and respond appropriately.
• Exhibit professionalism and empathy on all client interactions.
• Lead Handling & Conversion
• Handle objections confidently and persuasively.
• Follow up with leads and convert them into clients.
• Meet or exceed monthly targets and KPIs.
• Maintain proper documentation in CRM or tracking tools.

Required Qualifications & Experience :

1. Communication Skills

2. Professional Experience

3. Educational Background

4. Working Hours

5. Soft Skills

Skills Required

CRM Tools, Client Communication