Service Management (CMDB)

Roll -Service Management CMDB

Experience - 6 to 10 Years.

Location -Bangalore.

• Process Ownership : Develop, implement, and maintain CMDB processes, policies, and procedures in alignment with ITIL best practices.
• Data Integrity & Quality : Ensure accuracy, completeness, and consistency of configuration item data within the CMDB.
• Governance & Compliance : Enforce CMDB governance policies, conduct regular audits, and ensure compliance with regulatory and organizational standards.
• Collaboration : Work closely with IT teams (Service Desk, Incident, Change, and Problem Management) to support configuration management activities and resolve data issues.
• Strong knowledge of ITIL framework, especially Configuration Management and Service Asset Management.
• Experience with CMDB tools (e.g., ServiceNow, BMC Remedy, etc.).