Release Management Specialist
ITC InfotechBengaluru, Republic Of India, IN9 hours ago
Job descriptionLead cross-functional coordination with EUC Engineering, App Owners, Security, Networking, and Support teams. Plan, schedule, and monitor phased rollouts (Pilot > Ensure all releases comply with Change Management procedures : RFC submission, CAB attendance, stakeholder communication, and user readiness. Track post-release performance, user impact, and incident trends for continuous improvement. Leverage modern Microsoft tools and platforms for release execution : Microsoft Intune (Endpoint Manager) , MECM (SCCM) , Autopilot , WUfB Cloud PC Admin Portal , Windows Update Analytics , Endpoint Analytics ServiceNow , Jira , Confluence , Power BI for tracking and reporting Automate patching, application deployments, reporting, and compliance tasks where possible. Maintain comprehensive release documentation : runbooks, SOPs, rollback plans, FAQs. Publish regular release notes and internal communications on changes and upcoming releases. Track and report release KPIs : deployment success rate, rollback instances, ticket volumes, and SLA adherence. 5+ years of experience in Release Management, preferably in enterprise Microsoft environments. Deep technical understanding of : Windows OS update lifecycle Microsoft 365 desktop apps and service releases Windows Autopilot deployment and provisioning Windows 365 / Cloud PC configuration and user experience Intune / SCCM / Endpoint Analytics Familiar with Microsoft update channels (Monthly Enterprise, SAC, Current Channel). Experience with application packaging , version control, deployment testing, and ALM tools. Familiarity with ITIL release / change management, governance, and incident response processes. Strong scripting / automation knowledge (PowerShell is a plus). Microsoft Certified : Endpoint Administrator Associate Microsoft Certified : Modern Desktop Administrator Associate Microsoft Certified : Windows 365 Fundamentals / Azure Administrator Associate ITIL v4 Foundation PMP / Agile / SAFe Certifications (Optional) Strong coordination and multitasking capabilities Excellent communication with both technical and business stakeholders Highly organized, process-driven, and analytical Proactive problem-solver with a focus on minimizing risk and downtime Comfortable in hybrid and fast-evolving enterprise IT environments
Job Title : Technical Release Manager – Microsoft Ecosystem (Windows OS, M365, W365, Autopilot)
Department : End User Computing (EUC) / IT Infrastructure
Job Summary :
We are looking for a detail-oriented and technically proficient Technical Release Manager to lead and coordinate release activities across the Microsoft EUC ecosystem , including Windows OS feature updates , Microsoft 365 , monthly patching , Cloud PC (Windows 365) , Autopilot deployments , and Application Lifecycle Management (ALM) releases.
This role will be central to ensuring successful, secure, and well-governed releases to support both on-premises and cloud-first environments in a modern workplace strategy.
Key Responsibilities :
🔹 Release Planning & Governance
- Own and manage the full release lifecycle for :
- Windows OS Feature Updates (Semi-Annual Channel upgrades, servicing stack updates)
- Microsoft 365 Releases (Office apps, Teams, OneDrive, Outlook)
- Monthly Patching (Windows OS, M365, third-party apps)
- Windows 365 / Cloud PC service updates (image refresh, policy configuration, network policies)
- Autopilot Deployment Updates :
- Manage configuration profiles, Enrolment status pages, and ESP testing
- Coordinate release and validation of Autopilot device profiles and white-glove provisioning
- Application Lifecycle Management :
- New app rollouts, upgrades, deprecation, and compatibility testing across device estate
- Maintain a centralized release calendar , aligning with Microsoft release cadences and internal change windows.
- Conduct impact analysis, define success / rollback criteria, and ensure test coverage before go-live.
🔹 Execution & Coordination
Test >
Production).
🔹 Automation & Tools
🔹 Documentation & Communication
Qualifications & Skills :
Preferred Certifications :
Key Attributes :
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Release Management • Bengaluru, Republic Of India, IN
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