Key Responsibilities :
- Review and assess customer receipts, ensuring accurate and timely cash application.
- Coordinate with the Credit Control team to obtain remittance details and resolve unapplied or unidentified payments.
- Ensure compliance with SOX controls and company financial policies.
- Manage the reconciliation of accounts and ensure accurate posting in SAP using key transactions such as FBL5N, FBL3N, and FBL1N.
- Collaborate cross-functionally to resolve cash allocation issues and improve overall O2C efficiency.
- Identify discrepancies, perform root cause analysis, and ensure corrective actions are implemented.
- Maintain and monitor key performance metrics to ensure process efficiency and accuracy.
- Support internal and external audits by providing necessary documentation and reports.
- Contribute to process improvement initiatives to enhance accuracy, speed, and customer experience.
- Participate in user experience improvement discussions, bringing in feedback from end-user perspectives.
Education and Experience :
Master's or Bachelor's degree in Commerce, Accounting, or Finance.1–3 years of relevant experience in Order to Cash / Cash Application within a BPO or Shared Services environment.Working knowledge of SAP (FBL5N, FBL3N, FBL1N) and FSCM modules.Proficient in Microsoft Excel, including formulas such as VLOOKUP and SUMIF.Experience collaborating with cross-functional teams and working independently when required.Core Competencies :
Collaboration : Works effectively within a team and as an individual contributor.Adaptability : Demonstrates openness to evolving technologies and new tools.Customer Focus : Maintains awareness of factors impacting customer satisfaction; acts from the end-user perspective.Accountability : Takes ownership for outcomes, learns from errors, and continuously improves.Mentorship Potential : Displays a learning mindset and the ability to support and mentor future joiners.Other Requirements :
Fluent in written and spoken English.Willingness to work in multiple shifts (Europe and APAC).Skills Required
Cash Application, Order To Cash, Sap, Excel, Vlookup