Principal Instructional Designer & Content Strategist

EPAM Systems is seeking a versatile and experienced Instructional Designer and Content Developer to join our growing team.

In this client-facing role, you will lead the design, development, and maintenance of high-impact instructional and knowledge content that enables user success across digital platforms. You will collaborate directly with product managers, subject matter experts (SMEs), and client stakeholders to deliver clear, consistent, and user-centric content aligned with project goals and business outcomes.

Responsibilities

• Lead end-to-end instructional design and content development for digital learning and support initiatives, including eLearning, microlearning, performance support, and help content
• Design and develop knowledge base content, including FAQs, how-to articles, user guides, and process documentation
• Collaborate with product, engineering, and SME teams to gather requirements, define learning and content objectives, and translate complex concepts into engaging, user-friendly content
• Conduct content audits and gap analyses; maintain and update content to reflect product changes and evolving user needs
• Manage stakeholder communications, facilitate content reviews, and participate in regular business and project meetings with clients
• Ensure content quality through editing, peer reviews, and alignment with style guides and governance standards
• Operate across global teams and time zones to align deliverables and manage timelines effectively
• Support project reporting, milestone reviews, and success metrics

Requirements

Nice to have

Skills Required

Confluence, google suite , Articulate, Microsoft Office, Sharepoint, Adobe Creative Suite