Business Analyst, Instructional Designer

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Business Analyst , Instructional Designer

Responsibilities

Create training courses for various audiences while applying the appropriate adult learning approach.

Liaise with cross-functional learning teams within the organization.

Consult with SMEs and client on requirements, needs analysis, and solutioning for every training request.

Manage the life cycle of training inventory from creation to inactivation using the required workflow.

Create training / project plans, monitor project progress, set deadlines, and evaluate performance.

Manage customer communication and SME interactions.

Collaborate with internal and external stakeholders.

Perform quality checks and course testing.

Develop blended course materials including animated PPT modules, WBTs, ILT, vILT , videos, SOPs, facilitator guides, participant workbooks, interactive practice activities, job aids and quick reference guides using development tools.

Adapt to the learners' needs and use best practices to produce quality training for specified target audience.

Qualifications we seek in you!

Minimum Qualification

Graduate with good years of experience working on projects alone and / or with a team.

Knowledge of Instructional design and Strategies

Exceptional comprehension, writing, and research skills

Knowledge of rapid authoring tools like Articulate (Storyline and Rise)

Analytical Ability Ability to conceptualize training needs / content and design.

Communication skills - ability to interact with clients, team members of the project team.

Ability to work independently and with a team to meet deadlines.

People management / coordination skills

Preferred qualifications

Project management skills

Why join Genpact

• . Lead AI-first transformation - Build and scale AI solutions that redefine industries
• . Make an impact - Drive change for global enterprises and solve business challenges that matter
• . Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training