Key Deliverables
- Handle customer queries via chat with professionalism and clarity
- Provide accurate information on products and services
- Coordinate with internal teams to resolve customer issues
- Gather feedback to enhance support quality and user satisfaction
Role Responsibilities
Respond promptly to customer inquiries with a positive attitudeInvestigate concerns and suggest actionable solutionsMaintain strong interpersonal and collaboration skillsEnsure service quality through continuous feedback analysisSkills Required
Customer Relationship, Chat Support, issue resolution , Product Knowledge, Communication