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Operations Executive (Nagpur)

Operations Executive (Nagpur)

ConfidentialNagpur, India
8 days ago
Job description

Job Title : Service Center Head - Operations

Function : Regional Operations

RCS Grade : N

Reports To : Asst.Manager Operation

Location : Nagpur

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment.

Position Overview

The Service Center Head oversees all inbound and outbound operations at the Service Center. The role ensures timely, accurate, and profitable delivery of DP / Etail / INTL shipments to customers while driving operational efficiency, service quality, and employee engagement.

Job Purpose

  • Lead the Service Center's daily operations to ensure safe, timely, and profitable delivery of shipments.
  • Drive operational excellence by monitoring performance, optimizing costs, and ensuring adherence to regulatory compliance and SOPs.
  • Build and maintain a highly engaged and capable team to support organizational goals.

Key Responsibilities

Operational Excellence :

  • Supervise daily inbound and outbound operations, ensuring first and last-mile connectivity.
  • Monitor load patterns to optimize delivery and pickup schedules.
  • Oversee regulatory compliance, ensuring accurate documentation and resolution of exceptions.
  • Ensure safe handling and delivery of shipments, minimizing RTO and undelivered instances.
  • Manage vehicle availability and service provider coordination.
  • Conduct daily briefings and drive adherence to operational workflows and SOPs.

    • People Management :

  • Provide direction and support to employees, fostering a performance-driven culture.
  • Monitor team performance, mentor subordinates, and build a robust succession pipeline.
  • Conduct regular staff training to enhance operational capabilities.
  • Ensure adequate staffing to meet operational demands.

    • Key Competencies & Skills

    Technical Skills :

  • Strong understanding of logistics operations, including first and last-mile connectivity.
  • Proficiency in using logistics management software and systems for monitoring workflows and exceptions.
  • Knowledge of regulatory requirements, including e-waybill compliance.
  • Ability to analyse operational data and identify areas for improvement.

    • Behavioural Skills :

  • Leadership : Proven ability to lead and inspire teams in a high-pressure environment.
  • Problem-Solving : Strong aptitude for resolving operational issues efficiently.
  • Communication : Clear and concise communication skills to engage employees and external stakeholders.
  • Collaboration : Builds strong relationships across teams and geographies.

    • Qualifications

    Education :

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field (mandatory).
  • A master's degree or professional certification in logistics or supply chain management is preferred.

    • Experience :

  • Minimum 5+ years of experience in logistics, transportation, or supply chain management.

    • Skills Required

    Logistics Operations, Regulatory Requirements

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    Operation Executive • Nagpur, India

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