Executive Operations Raipur

Job Title : Service Center Head - Operations

Function : Regional Operations

RCS Grade : N

Reports To : Area Operations Head

Location : Bilaspur

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment.

Position Overview

The Service Center Head oversees all inbound and outbound operations at the Service Center. The role ensures timely, accurate, and profitable delivery of DP / Etail / INTL shipments to customers while driving operational efficiency, service quality, and employee engagement.

Job Purpose

• Lead the Service Center's daily operations to ensure safe, timely, and profitable delivery of shipments.
• Drive operational excellence by monitoring performance, optimizing costs, and ensuring adherence to regulatory compliance and SOPs.
• Build and maintain a highly engaged and capable team to support organizational goals.

Key Responsibilities

Operational Excellence :

People Management :

Key Competencies & Skills

Technical Skills :

Behavioural Skills :

Qualifications

Education :

Experience :

Skills Required

Logistics Operations, Regulatory Requirements