Customer Relations Specialist

Company Description

Sevakh Global is an internationally licensed organization specializing in legal services, mediation, arbitration, and dispute resolution. With a focus on individuals, families, businesses, and governmental entities, we provide tailored solutions that prioritize peaceful and well-informed resolutions. Based in South India, our seasoned advisors are committed to delivering exceptional, confidential, and client-focused service. By understanding the intricacies of business and legal matters, Sevakh Global helps clients navigate challenges while enhancing their success. Our dedication to fostering strong relationships and maintaining confidentiality sets us apart in the global landscape.

Role Description

This is a full-time on-site role for a Customer Relations Specialist located in Kochi. The Customer Relations Specialist will focus on generating client leads, engaging potential clients, and converting prospects into customers through professional communication. Responsibilities include managing customer queries, providing exceptional support, promoting services, and maintaining client relationships. The role also involves collaborating with the team, following up on leads, meeting sales targets, and ensuring customer satisfaction through ongoing communication and support.

Qualifications

• Strong Customer Service and Customer Support skills
• Excellent Communication and interpersonal skills
• Sales and lead-generation expertise
• Ability to effectively participate in and facilitate Training initiatives
• Proven ability to build and maintain positive customer relationships
• English language proficiency is a must. Additional languages are add on
• Goal-oriented mindset and ability to work under pressure to meet targets
• Experience in telesales or a related field is preferred
• A bachelor's degree or equivalent in sales, marketing, or a related discipline is an advantage

Skills Required

Customer Support, Sales, Telesales, Customer Service, Communication, Interpersonal Skills