Customer Success Specialist
TransportSimpleBengaluru, Republic Of India, IN30+ days ago
Job descriptionExperience : Must have worked in a client-facing role for a software / IT company. Languages : Fluency in Hindi & English Communication Skills : Strong verbal & written communication, active listening, empathy, and patience. Customer Handling : Ability to manage difficult conversations, conflict resolution, and relationship building. Problem Solving : Analytical thinking, troubleshooting mindset, and quick decision-making under pressure. Domain Knowledge (Good to Have) : Exposure to logistics, transport tech, or SaaS platforms Be part of a high-growth SaaS startup solving real-world problems in the commercial vehicle industry. Own the customer experience for our Middle East expansion. Work closely with founders & core teams – your voice matters here. Thrive in a performance-driven culture with clear growth paths & recognition. Shape the future of the transport industry with tech that truly delivers impact. Opportunities for multiple business trips to the Middle East, especially Dubai. As a Customer Support Executive at TransportSimple, you’re not just answering queries — you’re building trust and driving adoption in an international market. Your support ensures customers succeed with our platform, fuelling our mission to be the best Fleet Operations Software.
Location : Bengaluru, India
Experience : 3+ years
At TransportSimple , we’re transforming how fleet owners manage their operations with our unique SaaS solutions. We are seeking an experienced Customer Support Executive to assist our expanding customer base.What You’ll Do
- POC for all the customers.
- Solve queries via calls, chats & emails in Hindi & English (written and verbal – compulsory)
- Troubleshoot product issues and guide customers through solutions.
- Ensure tickets are closed within SLAs and escalate when needed.
- Build long-lasting relationships by delivering excellent customer experiences.
Skills Required
Why Join TransportSimple?
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Customer Specialist • Bengaluru, Republic Of India, IN
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