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Senior Engagement Manager

Senior Engagement Manager

ConfidentialBengaluru / Bangalore, Mumbai
30+ days ago
Job description
  • As a Senior Engagement Manager, you will be responsible for heading and managing the
  • Applied AI customer engagements , delivery efforts in a B2B environment for Customer
  • service teams of various organizations. The Senior Engagement Manager plays a crucial role
  • in driving client success and ensuring the successful delivery of AI projects. This involves
  • cultivating strong client relationships, providing technical leadership, and managing
  • customer communications to ensure satisfaction. They are also responsible for establishing
  • robust project management frameworks, overseeing the entire project lifecycle, and
  • proactively resolving delivery issues and technical obstacles. Furthermore, this role
  • demands effective team leadership, including developing team skills, guiding team
  • members through technical challenges, and fostering a high-performing team
  • environment.
  • Client Management :
  • Managing customer communication, relationships and escalation management,
  • and driving customer satisfaction
  • Drive Delivery led growth by guiding the client on technology evaluation, technical
  • thought leadership and direction.
  • Constantly sync with the Technology Business team to align on business priorities,
  • and plan for long term and short-term architecture goals.
  • Showcase thought leadership on technology roadmaps, agile development
  • methodologies and best practices.
  • Project Delivery :

    • Defining and building the project management disciplines, the processes,
    • governance framework, technology baseline, conflict management, resource
    • management, and associated reporting.
    • Ensure successful and timely delivery of AI projects by being accountable to deliver
    • as per Service Levels agreements.
    • Guide the Engagement Managers on aspects related to Project Management, Client
    • Management and Resource Management. Should be able to build a strong
    • performing team.
    • Ensuring prompt identification and resolution of Delivery issues or technical
    • objections and develop strategies to mitigate the same.
    • Team management :
    • Work with the team to identify and qualify business opportunities. Identify key
    • customer technical objections and develop a strategy to resolve technical blockers.
    • Ensure proper skill development of team members.
    • Guide and help team members to debug and solve technical problems.
    • Travel to customer sites, conferences, and other related events as required
    • Responsibilities :

    • Excellent client communication, analytical and presentation skills.
    • Ability to work with minimal supervision in a dynamic and time sensitive work
    • environment.
    • Experience to manage a midsize team (30-50) is a must.
    • Experienced in managing mid to large size data and cloud engagements / AI / ML
    • Solutions using GCP / AWS / Azure platforms and services.
    • Problem solving mindset and ability to guide the team to resolve project issues.
    • Good grasp of risk management, scope management and project profitability.
    • Nice to have skills :

    • Experience and knowledge of critical phases of the sales process which includes
    • requirement gathering, sales planning, solution scoping, proposal building and client
    • presentation.
    • Knowledge and willingness to learn and apply emerging trends in cloud, Open AI,
    • data science and Artificial Intelligence.
    • Skills Required

      Data Science, Gcp, Aws, Azure

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    Engagement Manager • Bengaluru / Bangalore, Mumbai

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