Front Desk Executive

Job Description

Key Responsibilities – Front Desk Executive

1. Patient Reception & Communication

• Greet patients warmly in-person and over the phone.
• Ensure a positive first impression.
• Answer incoming calls and direct inquiries appropriately.
• Maintain patient confidentiality (HIPAA / compliance standards).
• Guide new patients on registration and facility layout.

2. Patient Registration & Information Management

3. Appointment Scheduling & Coordination

4. Billing & Payment Processing

5. Front Office & Administrative Management

6. Patient Experience & Grievance Handling

7. Interdepartmental Coordination

8. Compliance & Operational Standards

Qualifications & Experience

Education

Preferred Background

Key Competencies & Skills

Other Essential Skills

Additional Requirements for Multispecialty Clinics

Requirements

Requirements

Qualifications & Experience Bachelor’s or Master’s degree in Physiotherapy (MPT in Sports Physiotherapy preferred) Minimum 5–8 years of clinical experience, with significant exposure to sports rehabilitation Experience working with athletes, sports academies, or fitness centers is highly desirable Strong leadership, communication, and interpersonal skills Proficiency in EMR systems and digital health documentation